SMS Text Message Consent
Information about text message communications from your healthcare provider
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About Our SMS Service
Sessionably enables healthcare providers to send text message (SMS) notifications to their clients. These messages help ensure you never miss an important appointment and stay connected with your care provider.
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How to Opt In
You may opt in to receive SMS messages by:
- Checking the SMS consent box when creating or updating your client portal account
- Providing verbal consent to your clinician
- Replying YES to a consent request text from your provider
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Supported Carriers
SMS messages are supported on most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
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Types of Messages You May Receive
- Appointment Reminders — Notifications about upcoming scheduled appointments
- Appointment Confirmations — Confirmation of newly scheduled appointments
- Schedule Changes — Notifications if your appointment time has been modified
- Telehealth Links — Secure video session links for virtual appointments
- Practice Notifications — Important updates from your healthcare provider
SAMPLE MESSAGE
Reminder: You have an appointment scheduled for Thursday, January 2 at 2:00 PM. Please arrive 10 minutes early. Reply STOP to opt out.
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Message Frequency
Varies by appointment schedule
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Cost
Message & data rates may apply
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Privacy
HIPAA compliant messaging
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS text messages from your healthcare provider via Sessionably. These messages may include appointment reminders, confirmations, schedule changes, telehealth session links, and other practice-related notifications.
Message frequency varies based on your appointment schedule and provider communications. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact your healthcare provider directly.
Your consent to receive text messages is not a condition of receiving healthcare services. You can always request to receive appointment reminders through alternative methods.
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How to Opt Out
You can stop receiving text messages at any time by replying STOP to any message you receive. You will receive a confirmation message and will no longer receive SMS notifications from your provider through Sessionably.
You may also contact your healthcare provider directly to update your communication preferences.
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Need Help?
If you have questions about text messages you've received, reply HELP to any message or contact your healthcare provider directly. For questions about Sessionably's platform, visit sessionably.com or email support@sessionably.com.