Sessionably Platform Terms of Use

Introduction and Terms

Welcome to Sessionably. These Terms of Use ("Terms") govern your access to and use of the Sessionably platform, including our website, applications, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms.

Eligibility Requirements

To use the Sessionably platform, you must:

• Be at least 18 years of age
• Be a licensed mental health professional or authorized staff member of a mental health practice
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

HIPAA Compliance

Sessionably is committed to maintaining HIPAA compliance. As a Business Associate, we:

• Implement administrative, physical, and technical safeguards to protect PHI
• Encrypt all data in transit and at rest
• Maintain comprehensive audit logs
• Provide Business Associate Agreements (BAA) to covered entities
• Train our staff on HIPAA requirements
• Report any security incidents promptly

Account Terms and Data

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong, unique password
• Not share your login credentials with others
• Notify us immediately of any unauthorized access
• Log out of your account after each session
• Keep your account information accurate and up to date

You retain ownership of all data you input into the platform. We will not access, use, or share your data except as necessary to provide the Service or as required by law.

Subscription, Free Trial, and Billing

Sessionably is offered on a paid monthly subscription. Plan pricing is shown on our pricing page (currently Essential $40/month, Professional $60/month, and Complete Suite $75/month) and may change with notice.

• 7-day free trial — no payment card required. New practitioner accounts begin with a 7-day free trial. No payment card is required to create your account or to start the trial, nothing is charged at sign-up, and we do not collect or store card details unless and until you choose a paid plan.
• Choosing a plan. A payment card is collected only when you choose a paid plan and complete checkout with our payment processor (Stripe). You may do this at any point during your trial, or when your trial ends. Card details are provided directly to Stripe; full card numbers are never received or stored on our systems.
• First charge. Once you choose a plan, your subscription begins with a free-trial period, and no charge is made during that period. Your first payment is charged automatically at the end of that free-trial period unless you cancel first, and your subscription then renews automatically each month until canceled. Your checkout page shows the plan, the price, and the date of your first charge before you confirm.
• If your trial ends without a plan. If your free trial ends and you have not selected a paid plan, access to the application is paused and you will be prompted either to choose a plan or to close your account. A pause is not a deletion: your records are retained in accordance with our records-retention policy, and choosing a plan restores access. Requests to close an account are reviewed and processed by our team and confirmed by email; account closure is not instantaneous, and records we are required to retain by law or professional-records obligations are retained for the applicable period.
• Cancel anytime. You may cancel at any time from your account settings or by contacting us at support@sessionably.com. If you cancel during your free trial, you will not be charged. If you cancel after billing begins, your subscription remains active through the end of the current paid month and is not renewed; we do not provide prorated refunds for partial months except where required by law.
• Payment processing. Payments are processed by Stripe. We do not store full card numbers on our systems. Failed or declined payments may result in suspension of access until resolved.
• Plan changes. You may change your plan at any time after sign-up; pricing adjusts at your next billing cycle.

Purpose of Service

The Sessionably Client Portal provides clients of mental health practices with secure access to:

• Complete and sign intake documents and clinical forms
• View and download completed documents
• Access appointment information
• Communicate securely with their provider
• View and pay invoices

Eligibility and Access

Access to the Client Portal is provided by your mental health provider. To use the Client Portal, you must:

• Be an active client of a Sessionably-using practice
• Have received login credentials from your provider
• Be at least 18 years of age, or have parental/guardian consent
• Agree to these Terms of Use

Privacy and Confidentiality Standards

Your privacy is protected by federal and state laws, including HIPAA. We maintain strict confidentiality standards:

• Your health information is encrypted and stored securely
• Access to your records is limited to authorized personnel
• We do not sell or share your information with third parties for marketing
• You have the right to access and request copies of your records
• Your provider maintains control over your clinical information

User Responsibilities

As a Client Portal user, you agree to:

• Provide accurate and truthful information on all forms
• Keep your login credentials confidential
• Use the portal only for its intended purpose
• Not attempt to access other users' information
• Report any security concerns to your provider immediately
• Understand that the portal is not for emergency communications

Acceptable Use Guidelines

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other harmful code
• Impersonate another person or entity
• Use automated systems to access the Service without permission
• Reverse engineer or attempt to extract source code

Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid in the preceding 12 months
• We are not responsible for the clinical decisions of healthcare providers
• We do not guarantee uninterrupted or error-free service

Data Privacy and HIPAA Notice

Your use of the Service is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices. These documents explain:

• What information we collect and why
• How we protect your information
• Your rights regarding your health information
• How to file a complaint if you believe your rights have been violated

Modifications

We may modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

---

Questions? Contact us at support@sessionably.com